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Office Coffee Break

EMOTIONAL INTELLIGENCE - THINK LIKE A LEADER - CPD ENDORSED

TRAINING COURSE IN DUBAI, UAE

Course overview

Understanding human emotions and feelings is crucial for successful management, and it requires not only high IQ but a high level of emotional intelligence (EQ). A true leader has to understand the impact of emotions on the performance as well as be able to handle the feelings of both himself and others. As the pace of the world increases, and our environment makes more and more demands on our cognitive, emotional, and physical resources, Emotional Intelligence is an increasingly critical skill set for a true Leader.

Our unique course involves emotional intelligence training materials and provides participants with the competencies required to improve their Emotional Intelligence (EI) on their way to becoming unexcelled Leaders. Participants explore the importance of EI at both professional and social levels; they master the art of understanding others' feelings and the ways to increase the effectiveness of their relationships at work and in life. You’ll study how to maintain positive collaborative relationships and overcome resistance and negativity. The course also covers various tools and techniques to help you perform your role as a Leader and manage emotions with confidence.

Improving your EQ skills is essential for your success in the realm of leadership, and this course teaches you how to do so, including the following:

  • Understand emotions and effectively apply this knowledge to strengthen leadership

  • Realize your potential as a leader via effective use of EQ techniques and tactics

  • Know how to improve emotional intelligence (EQ) within a short period

  • Develop and master the outstanding emotional skills required to be a leader

  • Grasp and utilize the psychological aspects of EI to become an indisputable leader

  • Discover how to apply EQ to build teamwork and accountable leadership

Who Should Attend

  • Business Leaders

  • Managers of all levels, including new managers

  • Emerging Leaders

  • Team Leaders

  • Supervisors

  • Business professionals of all levels

  • Everyone who wants to understand and manage emotions of themselves and employees

  • All professionals who want to become a better leader

What will you gain

At the end of this program on EI for Leaders, participants will be able to:

  • Use the principles of Emotional Intelligence to enhance relationships with others

  • Have skills and ability for positively influence the Emotions and Motivation of others

  • Monitor and adapt your own Emotions and behaviors for your benefit and that of your team

  • Study and enhance your Adaptability in dealing with diverse personalities at all levels

  • Change the quality of your professional life by implementing emotional intelligence Principles

  • Learn how to apply the principles of advanced Leadership psychology

  • Heighten your sense of empathy and Social Awareness to better interpersonal relationships

  • Gain a greater Understanding of others’ feelings and how to lead successfully

  • Develop Emotionally Intelligent teams with immense impact on the whole organization

  • Increase the positive Impact of your leadership on organizational climate and Results

  • Lower stress levels as a result of better understanding your Emotions and those of others

Key facts

Course code:              GS-065

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Duration:                     5 days

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Course category:      Change Management, Soft & General Skills, Professional Development,                                                          Management & Leadership, Communication Skills, Career Development

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Admission

requirements:           None

 

Note:                           

 

Endorsement:         Certificate upon successful completion

Course schedule sample one day

08:30 AM          - 10:00 AM         - First Training Session

 

10:00 AM          - 10:15 AM         - Coffee Break

 

10:15 AM          - 12:00 PM         - Second Training Session

 

12:00 PM          - 12:15 PM         - Coffee Break     

 

12:15 PM         - 02:00 PM          - Third Training Session

 

02:00 PM         - 03:00 PM         - Lunch and Networking

Office Building

CERTIFIED PROJECT MANAGEMENT PROFESSIONAL (CPD)

TRAINING COURSE IN DUBAI, UAE

Course overview

The project management process involves a unique combination of skills and knowledge of how to manage a project, as well as the ability to see the key elements, evaluate the whole environment from diverse angles, understand the overall picture and take the necessary steps which result in a successful completion. Qualified project managers expertly utilize resources and time to achieve the desired results using the latest tools and techniques – and this is where our project management professional course comes into play.

In this PMP training, you’ll learn how to plan, schedule, cost-assess, and manage various projects from the very beginning to the very end. We review cases of best PM tools and techniques and typical failures, how to mitigate risks with proper planning at all stages and how to provide correct reporting on the project. As any project relies on the people who are executing it, the course also explores how to effectively communicate with and manage people and utilize all resources to complete your project on schedule and in line with requirements.

Throughout the course, you’ll be given valuable skill-building techniques and tools needed to take control of your projects and your professional career, such as:

  • Learn how to initiate a project correctly and avoid snags from the very beginning

  • Consider the best planning tools and techniques used by managers

  • Gain skills in planning and scheduling a Project while overseeing all details and resources

  • Study how to create and apply efficient strategy and make correct resources estimates

  • Become a certified project manager and let your career shine

Who Should Attend

  • Project Team Members

  • Project Managers

  • Program Managers

  • Project Management Professionals

  • Experienced Project Managers who want to strengthen their existing knowledge

  • Individuals who wish to work in the field of Project Management

  • Everyone who wants to get a comprehensive overview of project management

What will you gain

Once you have completed this executive course and received your certificate, you’ll have enhanced your skills and be able to:

  • Understand all the steps involved in developing a New Project, from beginning to end

  • Boost your Competency and gain the opportunity to stand out at your workplace

  • Identify the Key Areas that must be controlled to ensure the success of Project Management

  • Understand the Project Goals, Objectives and Benefits before allocation of significant resources

  • Make project diagrams, schedules and plans and perform in-depth analyses of Project Plans

  • Correctly define the total Project Costs and successfully control Budget and Resources

  • Implement a systematic process to Manage amendments to the project scope or its objectives

  • Learn the best communication Channels and Models of interaction with teams and stakeholders

  • Explore the best HR methods to amplify the efficiency of the Project Team

  • Employ Risk Management and response strategies for project management & implementation

  • Effectively manage all the essential Project Phases from conception to completion

Key facts

Course schedule sample one day

Course code:              PM-056

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Duration:                     5 days

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Course category:      Project Management, Professional Development, Management & Leadership,

                                     Strategy & Planning

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Admission

requirements:           None

 

Note:                           

 

Endorsement:         Certificate upon successful completion

08:30 AM          - 10:00 AM         - First Training Session

 

10:00 AM          - 10:15 AM         - Coffee Break

 

10:15 AM          - 12:00 PM         - Second Training Session

 

12:00 PM          - 12:15 PM         - Coffee Break     

 

12:15 PM         - 02:00 PM          - Third Training Session

 

02:00 PM         - 03:00 PM         - Lunch and Networking

Brainstorm Team Meeting

SERVICE QUALITY COMPETENCY AND CUSTOMER SATISFACTION - CPD ENDORSED

TRAINING COURSE IN DUBAI, UAE

Course overview

High-quality service is perhaps the main reason causing business success. To have customer service quality standards means to satisfy clients' needs and requirements and keep them coming back. This results in continued success in the form of efficiency of marketing, an increase in sales, established market share, motivated employees, and substantial revenue growth. Service quality management system and standards is a must for any company.

The main objective for any organization is as follows to know the level of service its clients want and to be able to satisfy these wants. Proficiency in service quality makes customers of a company or non-commercial entity truly happy and loyal. This A Brainford Education Institute FZE course examines the core elements of client satisfaction, how to identify and prioritize customer needs, and how to achieve customer satisfaction. It explores the importance of setting and meeting consumer expectations to safeguard an entity’s image, performance, sales, and high-quality service. This course prepares certified customer service specialists, who know how quality service should be delivered and how to make customers satisfied. They have become one of the most sought-after professionals in modern organizations.

The course covers specific topics that expand participants’ knowledge and competency on mechanisms of customer satisfaction and service quality; you will get the following core qualifications for customer service:

  • Utilize the concept of meeting and exceeding clients’ expectations

  • Develop insights on consumer satisfaction via customer scorecards

  • Understand the key facts of delivering client satisfaction

  • Build an outstanding client-centric culture to achieve great results

  • Apply professional methods to monitor clients’ satisfaction

Who Should Attend

  • Team Supervisors

  • Department Managers

  • Customer Service Professionals and Managers

  • Quality Management Personnel

  • Marketing Professionals

  • Management that wants to build a quality customer-centric culture

  • All specialists responsible for building and sustaining service quality in their organizations

What will you gain

The course delivers highly valuable knowledge and skills on various aspects of client satisfaction, and upon its completion you will be able to:

  • Recognize the relationship between service quality and customer satisfaction

  • Develop an understanding of internal and external customer expectations

  • Get great career prospects via the evolution of your professional competencies

  • Understand the importance of Customer Satisfaction for your organization

  • Build strong client relationships that increase your organization’s standing

  • Implement an efficient Client Satisfaction management structure and system

  • Learn buyer satisfaction measurement tools and techniques

  • Understand the modern ways and means to improve customer satisfaction

  • Set high customer service standards that increase profits and ROI

  • Build an excellent Client-centric culture to achieve great personal growth

  • Improve customer satisfaction and service quality with a detailed plan

Key facts

Course code:              SF-039

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Duration:                     3 days

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Course category:     Quality Management, Professional Development, Customer Service, Customer                                            Satisfaction & Loyalty, Customer Experience, Consumer Behavior & Psychology

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Admission

requirements:           None

 

Note:                           

 

Endorsement:         Certificate upon successful completion

Course schedule sample one day

08:30 AM          - 10:00 AM         - First Training Session

 

10:00 AM          - 10:15 AM         - Coffee Break

 

10:15 AM          - 12:00 PM         - Second Training Session

 

12:00 PM          - 12:15 PM         - Coffee Break     

 

12:15 PM         - 02:00 PM          - Third Training Session

 

02:00 PM         - 03:00 PM         - Lunch and Networking

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